Privacy Policy | WOW Carpet Cleaning Brisbane
WOW Carpet Cleaning Brisbane respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, request a quote, book a service or contact us.
By using our website or services, you agree to this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Phone number
- Email address
- Property or service address
- Details about the cleaning service you require
- Booking, quote and communication details
- Payment-related information where required to process a booking
We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, referral source and website usage data.
How We Use Your Information
WOW Carpet Cleaning Brisbane may use your personal information to:
- Respond to enquiries and provide quotes
- Confirm, manage and complete bookings
- Contact you about your requested service
- Process payments and send receipts or invoices
- Provide customer support and address service concerns
- Improve our website, services and customer experience
- Send service-related updates, reminders or promotional offers where permitted by law
- Meet legal, regulatory, insurance or record-keeping obligations
Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function properly, remember preferences and understand how visitors use the site.
Cookies may collect non-identifying information such as browser type, device type, pages viewed and time spent on the website. You can disable cookies through your browser settings; however, some website features may not function as intended.
We may use third-party analytics and advertising tools, including Google services, to understand website performance and improve our marketing. These providers may collect information in accordance with their own privacy policies.
How We Share Information
We do not sell or rent your personal information.
We may disclose information only where reasonably necessary to:
- Deliver the cleaning or related service you requested
- Process payments or bookings through trusted service providers
- Operate our website, communications and business systems
- Comply with legal obligations or respond to lawful requests
- Protect the rights, safety, property or security of WOW Carpet Cleaning Brisbane, our customers or others
Any third-party provider that assists us is expected to handle personal information securely and only for the purpose of providing its services.
Marketing Communications
We may occasionally send you information about offers, services or updates that may be relevant to you. You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.
Even if you opt out of marketing, we may still contact you regarding an existing booking, service request, payment or other essential business matter.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no online transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
Accessing or Correcting Your Information
You may request access to, correction of or deletion of personal information we hold about you, subject to applicable legal and business record-keeping requirements.
To make a request, please contact us using the details below.
Third-Party Links
Our website may contain links to external websites. These websites operate independently and have their own privacy practices. WOW Carpet Cleaning Brisbane is not responsible for the content, security or privacy practices of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We recommend reviewing this page periodically.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Wow Carpet Cleaning Brisbane
Address: 4/333 Ann Street, Brisbane, QLD, 4000
Email: info@wowcarpetcleaningbrisbane.com.au
Last updated: 21 July 2026