Frequently Asked Questions
As a client, you may have questions about how we provide our service. Here are some of the questions that our carpet cleaning technicians usually get, along with their answers. If you don’t see your answer here please phgone us on 07 3184 4008 or visit our contact page.
Why Do I Need Professional Carpet Cleaners?
Professionals use high-quality equipment to take the dirt out from deep within the carpet. This is more effective than vacuuming or DIY scrubbing to remove dirt.
What Is Dry Carpet Cleaning?
This is a method used for carpets that have light to medium dirt levels. It uses little to no moisture, which is why the drying time is very fast. They can be walked upon almost immediately after you finished washing them.
What Is Steam Cleaning?
This method is also referred to as hot water extraction, delivers hot water to the carpet in the form of steam. This will reach deeper into the fibres, allowing us to efficiently remove microbes and allergens. As moisture is used, drying time may take up to 4 hours.
How Long Does Carpet Cleaning Take?
This depends on the size of the task. A full house cleaning job should take around 3 hours. At WOW Carpet Cleaning Brisbane, we never work past 4 hours, unless the task is particularly challenging.
Can You Remove Every Stain?
Most of the stains we deal with will come out. The only ones that may pose an exception are stains that have dye in them. If the stain is not treated as soon as possible, then removing it might prove challenging.
How Often Should I Clean My Carpet?
This will mostly depend on your home’s capacity. For example, if you have children or pets, you should clean them every 1-2 months. If not, every 4-6 months should be enough.
Will You Also Move My Furniture?
Yes, we can help you move your pieces of furniture around, per request. With that in mind, we will not move fragile items such as china cabinets, fish tanks, or water beds. If you have any pieces of furniture that are fragile and delicate, you may want to move them away from the carpeting beforehand.
Do You Also Offer Pest Control?
Yea, we can help with pest control all year round, and it is not limited to your floors. Whether you have a problem with ants, termites, spiders, rodents, fleas, or bed bugs, we can help you out.
Do You Also Clean Upholstery?
Yes, we can also help you with our upholstery cleaning services. Upholstery draws dust and breeds the same kind of bacteria, which is why it requires to be cleaned every 1-2 years. Usually, at our company, we use hot water extraction to clean upholstery – but we can change our method based on the fabric of the upholstery.
Will Carpet Cleaning Also Remove Odours?
Yes, it will also take care of unwanted odours. Some stubborn odours, such as the ones caused by pets, can linger – but we can still recommend some deodorizers to help you out.
Do you provide professional carpet cleaning services in Brisbane?
Yes, we provide professional carpet services throughout the Brisbane area.
What cleaning methods do you use for carpets?
Our team utilises several methods including steam and dry cleaning depending on your needs.
How much does it cost to clean a carpet in Brisbane?
The price can vary depending upon the size of the room and condition of the carpeted floor. Please contact us for a free quote.
Are your cleaning products safe for children and pets?
Yes, our company uses only non-toxic, eco-friendly products that are safe for both children and pets.
How long does it usually take to clean a room’s carpet?
Typically, it takes about 20-30 mins per room depending on its size and the condition of the carpet.
How long should I wait before walking on my cleaned carpets?
It’s best to allow at least 6 hours or until completely dry to avoid any potential damage or dirt accumulation.
Can you remove pet stains from my carpet?
Yes! Our team is experienced in removing tough pet stains using special stain removal solutions.
How often should I have my carpets cleaned?
We recommend having your carpeting professionally cleaned at least once every 12 months.
Can you treat stubborn wine stains on rugs too?
Yes, our trained professionals use effective techniques and solutions that help extract red wine stains from rugs as well.
Is your company insured?
Yes! We’re fully insured so if anything unexpected happens during our service; rest assured we have covered it.
Do I need to move my furniture before you arrive?
No, our team will assist with moving light furniture.
Do you offer same-day services?
We try our best to accommodate urgent requests. However, it’s subject to the availability of our professional cleaners.
What is hot water extraction?
Hot water extraction is a method where we apply hot pressurised water to the matting, then extract it along with any dislodged and dissolved dirt.
How can I keep my carpets clean for longer?
Regular vacuuming, prompt spot cleaning when spills occur and removing shoes before walking on your runner can help prolong its cleanliness.
Are there any specific carpet types that require special treatment?
Yes, certain carpet kinds such as wool or silk may require special methods. We always assess this before starting the job.
Can you remove bad odour from my carpet?
Absolutely! Our service should effectively eliminate any foul odours stuck within.
Will carpet cleaning be disruptive to my business operations?
We do our best to minimise disruption by offering flexible scheduling options including after-hours and weekend services.
What causes reappearing spots after professional cleaning?
Often they are caused by liquid spills wicking up as the pile dries following a thorough washing. This issue can usually be eliminated with careful post-care blotting.
Can you also handle commercial-grade carpet?
Yes! We have equipment designed specifically for commercial jobs too.
Do I need professional services if I regularly vacuum?
Even regular vacuuming doesn’t reach deeply embedded dust mites & allergens—occasional deep washing is necessary for maintaining overall healthfulness of indoor environment.
What stain protection does your company offer after the clean?
We provide an optional stain guard application that helps repel further stains on your carpet.
Which suburbs in Brisbane do you cover?
We cover all suburbs in the Brisbane area. Please contact us for more details.
Do you clean other types of floor coverings?
Yes, in addition to wall-to-wall, we clean tiles, grout, hardwood floors and upholstery.
Can your services help with allergy prevention?
Yes! By removing dust mites and allergens from carpets, our professional service helps improve indoor air quality.
My carpet has colour fade spots. Can you restore the original colour?
Although we can’t guarantee full restoration, our specialized treatments can often greatly improve faded colours.
Do I need to be home while my carpets are cleaned?
No, as long as we have access to the areas that needs to be cleaned, you do not need to be present.
What certifications does your company hold?
We are certified by the Australian Carpet Cleaning Institute (ACCI), assuring our clients that we adhere strictly to industry standards.
How long will it take for my carpet to dry?
Typically it takes about 6-8 hours depending on ventilation and temperature in your property.
Do you offer any guarantees on your service?
Yes! If you’re dissatisfied within a certain timeframe post-carpet clean, we’ll conduct a free re-clean depending upon terms of service agreement.
Do I need to vacuum before you arrive?
A.While not necessary,it allows us focus more deeply into embedded dirt if surface is already clean.
What type of equipment do you use for cleaning purposes?
We use powerful truck-mounted machines along with professional portable units for specific tasks.
What payment methods do you accept?
We accept cash, credit cards or bank transfers.
Will the chemicals used cause any discolouration?
No, our eco-friendly solutions are designed specifically for fabric care & won’t cause discolouration.
How much time prior should I book an appointment?
As per your requirement, but 2-3 days advance notice helps ensure the slot that suits you best.
What if I need to reschedule my appointment?
You can reschedule your appointment by contacting our customer service team. We appreciate at least 24 hours’ notice.
Is regular carpet cleaning beneficial for my health?
Yes! It removes allergens and pollutants, improving your home’s indoor air quality.
What if I have an emergency spill, can you attend immediately?
While we can’t guarantee immediate availability, we strive to respond as swiftly as possible to emergencies.
What are the environmental benefits of choosing eco-friendly services like yours?
Our products reduce chemical runoff into waterways and minimize exposure to harmful substances in home environments.
Do you work on weekends?
Yes, we offer weekend appointments for both domestic and commercial clients matching their convenience.
What preparation is needed before carpet steam cleaning occurs?
Apart from moving heavy pieces of furniture and fragile items, no specific preparation is necessary on your part.
How soon after the carpets are cleaned can children play on it?
Once they have completely dried out—typically within 6-8 hours—it’s safe for everyone including pets and children.
Can you get rid of moulds/mildews?
Absolutely! Our specialised treatments successfully remove moulds & mildews which often trigger allergies.
Will professional carpet cleaners shrink my carpets?
No—it won’t occur given proper procedures are followed which precisely is what our certified professionals do!
Can you clean Persian rugs or other specialty rugs safely too?
Yes! We possess expertise in dealing with range of materials including delicate kinds such as oriental or Persian rugs.
The corners and edges of my carpet are particularly dirty. Can you clean those?
Yes, our technicians pay special attention to heavily soiled areas for best possible results.
Can I request a specific time for my appointment?
Yes, we do our best to accommodate your preferred time. However, it is subject to the availability of our technicians.
What can I expect post cleaning session?
Afterwards your carpets would not just be tidier but also free of allergens & harmful bacteria; they’ll look fresh and smell great too!
Can you remove chewing gum or wax from my carpets as well?
Yes, we have specialized treatments to safely extract gum and wax without damaging fibers.
Why should I choose your service over other providers in Brisbane area?
Our meticulously trained crew, exceptional customer service, state-of-the-art equipment & dedication towards safe practices—all make us stand out from competitors in carpet cleaning industry.
What hours are you open?
Monday to Friday 9.00am to 5.30pm.
To find out more about our services or to book a carpet cleaning job visit www.wowcarpetcleaningbrisbane.com.au and phone or request a quote.