Frequently Asked Questions

As a client, you may have questions about how we provide our service. Here are some of the questions that our carpet cleaning technicians usually get, along with their answers. If you don’t see your answer here please phgone us on 07 3184 4008 or visit our contact page.

Why Do I Need Professional Carpet Cleaning?

Professional carpet cleaners use high-quality cleaning equipment to take the dirt out from deep within the carpet. This is more effective than vacuuming or DIY scrubbing to remove dirt from the carpet.

What Is Dry Carpet Cleaning?

Dry carpet cleaning is a method used for carpets that have light to medium dirt levels. It uses little to no moisture, which is why the drying time is very fast. The carpets can be walked upon almost immediately after you finished cleaning them.

 What Is Steam Cleaning?

Steam cleaning, also referred to as hot water extraction, delivers hot water to the carpet in the form of steam. This will reach deeper into the fibres of the carpets or fabric, allowing us to efficiently remove microbes and allergens. As moisture is used, drying time may take up to 4 hours.

How Long Does Carpet Cleaning Take?

This depends on the size of the cleaning task. A full house cleaning job should take around 3 hours. At WOW Carpet Cleaning Brisbane, we never work past 4 hours, unless the cleaning task is particularly challenging.

Can You Remove Every Stain?

Most of the stains we deal with will come out. The only ones that may pose an exception are stains that have dye in them. If the stain is not treated as soon as possible, then removing it might prove challenging.

How Often Should I Clean My Carpets?

This will mostly depend on your home’s capacity. For example, if you have children or pets, you should clean the carpets every 1-2 months. If not, professional cleaning every 4-6 months should be enough.

Will You Also Move My Furniture?

Yes, we can help you move your pieces of furniture around, per request. With that in mind, we will not move fragile items such as china cabinets, fish tanks, or water beds. If you have any pieces of furniture that are fragile and delicate, you may want to move them away from the carpet beforehand.

Do You Also Offer Pest Control?

Yea, we can help with pest control all year round, and it is not limited to your carpets. Whether you have a problem with ants, termites, spiders, rodents, fleas, or bed bugs, we can help you out.

Do You Also Clean Upholstery?

Yes, we can also help you with our upholstery cleaning services. Upholstery draws dust and breeds the same kind of bacteria, which is why it requires cleaning every 1-2 years. Usually, at WOW Carpet Cleaning Brisbane, we use hot water extraction to clean upholstery – but we can change our method based on the fabric of the upholstery.

Will Carpet Cleaning Also Remove Odours?

Yes, carpet cleaning will also take care of unwanted odours. Some stubborn odours, such as the ones caused by pets, can linger – but we can still recommend some deodorizers to help you out.

Do you provide carpet cleaning services in Brisbane?

Yes, we provide professional carpet cleaning services throughout the Brisbane area.

What cleaning methods do you use for carpets?

Our team utilises several methods including steam cleaning, dry cleaning and deep carpet cleaning depending on your carpet’s needs.

How much does it cost to clean a carpet in Brisbane?

The price can vary depending upon the size of the room and condition of the carpet. Please contact us for a free quote.

Are your cleaning products safe for children and pets?

Yes, our company uses only non-toxic, eco-friendly products that are safe for both children and pets.

How long does it usually take to clean a room’s carpets?

Typically, it takes about 20-30 mins per room depending on its size and the condition of the carpet.

How long should I wait before walking on my cleaned carpets?

It’s best to allow at least 6 hours or until completely dry to avoid any potential damage or dirt accumulation.

Can you remove pet stains from my carpets?

Yes! Our team is experienced in removing tough pet stains using special stain removal solutions.

How often should I have my carpets cleaned?

We recommend having your carpets professionally cleaned at least once every 12 months.

Can you treat stubborn wine stains on rugs too?

Yes, our trained professionals use effective techniques and solutions that help extract red wine stains from rugs as well.

Is your company insured?

Yes! We’re fully insured so if anything unexpected happens during our service; rest assured we have covered it.

Do I need to move my furniture before you arrive?

No, our team will assist with moving light furniture.

Do you offer same-day cleaning services?

We try our best to accommodate urgent requests. However, it’s subject to the availability of our professional cleaners.

What is hot water extraction or steam cleaning?

Hot water extraction, often referred to as steam cleaning, is a method where we apply hot pressurised water and cleaner to the carpet, then extract it along with any dislodged and dissolved dirt.

How can I keep my carpets clean for longer?

Regular vacuuming, prompt spot cleaning when spills occur and removing shoes before walking on your carpet can help prolong its cleanliness.

Are there any specific carpet types that require special treatment?

Yes, certain carpet kinds such as wool or silk may require special cleaning methods. We always assess this before starting the job.

Can you remove bad odour from my carpets?

Absolutely! Our deep cleaning service should effectively eliminate any foul odours stuck in your carpets.

Will carpet cleaning be disruptive to my business operations?

We do our best to minimise disruption by offering flexible scheduling options including after-hours and weekend services.

What causes reappearing spots after professional carpet cleaning?
Often they are caused by liquid spills wicking up as the pile dries following a thorough washing. This issue can usually be eliminated with careful post-cleaning blotting.

Can you also handle commercial-grade carpets?

Yes! We have equipment designed specifically for commercial jobs too.

Do I need professional carpet cleaning if I regularly vacuum?

Even regular vacuuming doesn’t reach deeply embedded dust mites & allergens—occasional deep cleaning is necessary for maintaining overall healthfulness of indoor environment.

What stain protection does your company offer after the clean?

We provide an optional stain guard application that helps repel further stains on your carpet.

Which suburbs in Brisbane do you cover?

We cover all suburbs in the Brisbane area. Please contact us for more details.

Do you clean other types of floor coverings?

Yes, in addition to carpets, we clean tiles, grout, hardwood floors and upholstery.

Can your services help with allergy prevention?

Yes! By removing dust mites and allergens from carpets, our professional cleaning helps improve indoor air quality.

My carpet has colour fade spots. Can you restore the original colour?

Although we can’t guarantee full restoration, our specialized treatments can often greatly improve faded colours.

Do I need to be home while my carpets are cleaned?

No, as long as we have access to the areas needing cleaning, you do not need to be present.

What certifications does your company hold?

We are certified by the Australian Carpet Cleaning Institute (ACCI), assuring our clients that we adhere strictly to industry standards.

How long will it take for my carpet to dry after cleaning?

Typically it takes about 6-8 hours depending on ventilation and temperature in your property.

Do you offer any guarantees on your service?

.Yes! If you’re dissatisfied within a certain timeframe post-carpet clean, we’ll conduct a free re-clean depending upon terms of service agreement.

Do I need to vacuum before you arrive?

A.While not necessary,it allows us focus more deeply into embedded dirt if surface is already clean.

What type of equipment do you use for cleaning purposes?

We use powerful truck-mounted machines along with professional portable units for specific tasks.

What payment methods do you accept?

We accept cash, credit cards or bank transfers.

Will the chemicals used cause any discolouration?

No, our eco-friendly solutions are designed specifically for fabric care & won’t cause discolouration.

How much time prior should I book an appointment?

As per your requirement, but 2-3 days advance notice helps ensure the slot that suits you best.

What if I need to reschedule my appointment?

You can reschedule your appointment by contacting our customer service team. We appreciate at least 24 hours’ notice.

Is regular carpet cleaning beneficial for my health?

Yes! It removes allergens and pollutants, improving your home’s indoor air quality.

What if I have an emergency spill, can you attend immediately?

While we can’t guarantee immediate availability, we strive to respond as swiftly as possible to emergencies.

What are the environmental benefits of choosing eco-friendly cleaning services like yours?

Our green cleaning products reduce chemical runoff into waterways and minimize exposure to harmful substances in home environments.

Do you work on weekends?

Yes, we offer weekend appointments for both domestic and commercial clients matching their convenience.

What preparation is needed before carpet steam cleaning occurs?

Apart from moving heavy pieces of furniture and fragile items, no specific preparation is necessary on your part.

How soon after the carpets are cleaned can children play on it?

Once the carpets have completely dried out—typically within 6-8 hours—it’s safe for everyone including pets and children.

Can you get rid of moulds/mildews in our carpets?

Absolutely! Our specialised carpet treatments successfully remove moulds & mildews which often trigger allergies.

Will professional carpet cleaning shrink my carpets?

No—it won’t occur given proper procedures are followed which precisely is what our certified professionals do!

Can you clean Persian rugs or other specialty rugs safely too?

Yes! We possess expertise in dealing with range of materials including delicate kinds such as oriental or Persian rugs.

The corners and edges of my carpet are particularly dirty. Can you clean those?

Yes, our technicians pay special attention to heavily soiled areas for best possible results.

Can I request a specific time for my carpet cleaning appointment?

Yes, we do our best to accommodate your preferred time. However, it is subject to the availability of our technicians.

What can I expect post carpet cleaning session?

Afterwards your carpets would not just be cleaner but also free of allergens & harmful bacteria; they’ll look fresh and smell great too!

Can you remove chewing gum or wax from my carpets as well?

Yes, we have specialized treatments to safely extract gum and wax without damaging fibers.

Why should I choose your service over other providers in Brisbane area?

Our meticulously trained crew, exceptional customer service, state-of-the-art equipment & dedication towards safe practices—all make us stand out from competitors in carpet cleaning industry.

What hours are you open?

Monday to Friday 9.00am to 5.30pm.

To find out more about our services or to book a carpet cleaning job visit and phone or request a wuote.